The Manager’s Communication Toolkit

By Tina Kuhn

A practical guide to communicating with difficult people in the workplace and successfully leading any personality type.

About the Book

The Manager’s
Communication Toolkit

This is a clear and practical guide to high performance business communication. Recognizing that managers need to keep their organizations and teams focused on goals and avoiding the mire of drama and frustration depends on their success in dealing with even the most difficult of people. This book teaches managers how to present themselves, listen and respond to others, recognize stress in themselves and others, and resolve conflict.

In The Manager’s Communication Toolkit, Tina Kuhn, an accomplished Senior Executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows readers how to explore their own communication and management styles.

This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.

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Endorsements

What They’re Saying…

  • “"Tina Kuhn's book is in a league of its own! Tina has the unique capacity to explain best practices to communicate effectively in challenging scenarios and does so with great clarity. Her insights and tools provide invaluable advice to overcome even the most difficult encounters."”
    Abigail Wenner
    President & CEO of Executive Consulting International LLC
  • ““Whether you’re a novice supervisor or a seasoned executive, this book is for you. The core of personal and professional success is effective communication. Tina’s instruction in using the ten models of personality types gives realistic context to her book. You can easily translate her examples to your everyday work environment and may find yourself sorting your peers, managers, and employees into one of the types. Her practical leadership advice is a terrific checklist to remind us of how to be our best manager self.””
    Jill Singer
    Vice President, AT&T
  • ““Anyone who wants to understand and improve his interactions with colleagues and the workforce needs to read this book and adopt it as a reference guide on how to identify the different personalities that comprise their workforce, the types of communications strategies they could tailor to their particular situation, and the tools they could use to achieve successful outcomes. Tina Kuhn shows readers how to develop a vibrant and productive workforce.””
    Leslie Lewis
    PhD, Consultant and recognized expert on strategic and business planning for the government and industry
  • ““Tina has written the ‘how to’ book on not only managing difficult personalities but also building productive relationships. Every manager—from the CEO down to the most junior person—should read this book and keep it close for reference. A must-read.””
    Sid Fuchs
    defense industry CEO and author of Get Off the Bench

Downloads

Resources

Be a Great Leader

Understand the five traits of a successful leader and be a great leader people will remember.

Confrontation

Learn to communicate with people in a productive and constructive manner.

Communication Checklists

Dos and Don’ts for emailing, texting, meetings, face-to-face conversations, and written reports.

About the Author

Tina Kuhn

Tina Kuhn is an accomplished Senior Executive with expertise in organizational transformation.

Her thirty-five years of demonstrated success span executive management, operations management, business development, and program management. Throughout her executive career, Tina has held a number of leadership positions. At present, she serves as President & CEO of a cyber security company.

Tina holds a Bachelor of Science degree in Information Systems Management from the University of Maryland. Additionally, she earned her Project Management Professional (PMP) credentials through the Project Management Institute (PMI).

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